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Blackberry FAQs for RIM PDAs and Blackberry Software

Some common questions for Blackberry RIM PDA and Blackberry software compatibility and issues. Please compare Blackberry handhelds to see wireless coverage, features list and specification of RIM models.
  • Can I use my work eMail address? Is this complicated to set up?
  • What is BlackBerryTM?
  • If I paid for a BlackBerryTM device, why do I have a $39.95 recurring monthly bill?
  • How do I get billed for the service with a BlackBerryTM device?
  • Does the BlackBerryTM device work everywhere?
  • When I send eMail from the RIM device, will it be from a different eMail address?
  • What PDA functions does the BlackBerryTM device have?
  • How does the BlackBerryTM wireless modem work?
  • Can I download my contacts and eMail addresses to the BlackBerryTM device? Do I need special software?
  • How long does it take to activate the BlackBerryTM device?
  • Do I still need to carry a PDA?
  • Can I use my work eMail address? Is this complicated to set up?
    Yes, messages sent to your work eMail address can be forwarded to your BlackBerryTM Internet EditionTM Wireless HandheldTM. This can be simply accomplished by establishing an auto-forwarding rule for eMail sent to your desktop computer.

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  • What is BlackBerryTM?
    BlackBerryTM Internet EditionTM is an end-to-end wireless eMail solution with single mailbox integration. The BlackBerryTM solution includes a powerful RIM wireless handheld with integrated eMail/organizer software, PC docking cradle, PC synchronization software and affordable airtime. BlackBerryTM allows mobile users to access their eMail, calendar, address book and task list wherever they go.
  • If I paid for a BlackBerryTM device, why do I have a $39.95 recurring monthly bill?
    The recurring $39.95 monthly fee, billed by Aether Systems, Inc., provides for nationwide coverage and unlimited messages each month with no additional fees.
  • How do I get billed for the service with a BlackBerryTM device?
    Aether Systems will simply bill the credit card of your choice $39.95 each month for your monthly service fee. You will be prompted to designate the credit card to be billed during the easy activation process.

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  • Does the BlackBerryTM device work everywhere?
    Service coverage is available virtually nationwide. Actual coverage may vary based upon conditions such as obstructions, building density, environmental conditions, and other factors.
  • When I send eMail from the RIM device, will it be from a different eMail address?
    Yes, eMail sent from your BlackBerryTM Internet EditionTM Wireless HandheldTM will originate from an account created when you activate your device. This eMail address will be username@myaetherbb.com.
  • What PDA functions does the BlackBerryTM device have?
    The BlackBerryTM Internet EditionTM Wireless HandheldTM features a wide variety of PDA functionality, such as the use of calendar, address book, memo pad, and task list.
  • How does the BlackBerryTM wireless modem work?
    The embedded RIM wireless modem functions on the 900 MHz Mobitex data network. Mobitex is a packet-switched, narrow-band PCS network, designed for wide-area wireless data communications. It delivers extensive coverage and in-building penetration, seamless roaming, fast messaging, high reliability and advanced messaging services. Mobitex networks are operated by service providers such as BellSouth Wireless Data in the United States and RogersTM AT&T® Wireless in Canada.

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  • Can I download my contacts and eMail addresses to the BlackBerryTM device? Do I need special software?
    Yes, the BlackBerryTM Internet EditionTM Wireless HandheldTM allows you to synchronize contact lists, calendar, eMail messages, and to-do lists with various desktop applications such as Microsoft Outlook®, Microsoft Schedule+, GroupWise®, Lotus Organizer®, Lotus Notes®, Symantec ACT!®, GoldMine® or Netscape®.
  • How long does it take to activate the BlackBerryTM device?
    Activating your BlackBerryTM Internet EditionTM Wireless HandheldTM is a quick and simple process. By following the instructions included in the box, you will be able to activate your unit in just a few minutes using a specially designed online activation process or by calling a toll-free telephone number. After activating your BlackberryTM device, it will take 3-5 days for Aether Systems to register your handheld equipment serial number into the BellSouth Wireless Data network. When the handheld is registered, you will receive an eMail from Aether Systems.
  • Do I still need to carry a PDA?
    In most cases, the BlackBerryTM Internet EditionTM Wireless HandheldTM will completely replace your current PDA. With powerful PDA functionality plus the amazing benefit of wireless eMail, BlackBerryTM Internet EditionTM Wireless HandheldsTM are the perfect solution for mobile professionals.

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